Virginia Medicaid Approved Provider

Effective Date: 07/01/2025

Onboard LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy & Terms and Conditions explains how we collect, use, and protect your personal information and the terms for SMS communications.

We may collect the following:

• Name, address, phone number, and email
   
• Medicaid ID or case number (if applicable)
   
• Service details related to your care and support
   
• Text message and call records for service coordination
   

We use your information only to provide and coordinate services for you under Virginia’s Medicaid Waiver programs, including communication by phone, email, or SMS.

We do not transfer or share your personal information with any external organizations under any circumstances, even with your consent.
We do not sell, rent, trade, or otherwise make available your data for any reason.

By providing your phone number and agreeing to receive texts, you consent to receive SMS messages from Onboard LLC regarding account alerts and service updates.

• Message frequency: up to 4 messages per month
   
• Message & data rates may apply
   
• For assistance, reply HELP
   
• To unsubscribe, reply STOP
   

• Appointment confirmations and reminders
   
• Service updates or policy notices
   
• Training reminders for caregivers or clients
   
• Responses to questions and requests for information
   

For assistance, reply HELP to any message, call us at 434-264-1288 ext. 1, or email director@onboardva.com.

You have the right to:

• Request access to information we hold about you
   
• Request corrections
   
• Withdraw consent for communications
   

If you have any questions or concerns about this policy or our SMS messages, contact us at:
Email: director@onboardva.com
Phone: 434-264-1288 ext. 1
Mail: Onboard LLC, 308B S. Main Street, Farmville, VA 23901

We may update this policy from time to time. Updated versions will be posted at:
https://onboardva.com/privacy-policy-and-terms